Technical Service Representative 

Forty-Five Group is a boutique executive search firm based in Houston, Texas.  It was founded on the principle of getting back to basics in recruiting.  Our goal is to present our clients with quality talent while providing a positive experience for our candidates.

Please visit www.fortyfivegroup.com for more career opportunities.

We are actively interviewing candidates for a Technical Service Representative opportunity.

The Technical Service Representative is primarily responsible for providing application expertise across the entire spectrum of products. This position exposes the individual to many business units by working closely with service, sales (both international and domestic), research and development and product evolution teams. Expect to travel both domestically and internationally in support operations. 

The qualified individual must be team-oriented, eager to learn, and have a burning desire to bring value to the organization. Fully embracing the vision and an appreciation of corporate/family culture which are vital to your success.

Duties include:

 

  • Assisting the sales organization by providing pre- and post-sale support to create technical justification of recommended technology.

  • Providing technical product expertise for drilling contractors, including applying the best products for each unique application.

  • Troubleshooting product performance problems and working with customers on effective solutions.

  • Managing the development of technical marketing materials to differentiate our products in the marketplace.

  • Conducting analysis on our and competitors’ products; working with sales managers to develop ways to improve the positioning of our product.

  • Working with research and development to help define next generation products.

  • Teaching customers, agents, and employees in the field and classroom how to correctly apply our products to improve drilling efficiency and reduce the impact to the environment.

  • Assisting with care and maintenance of our laboratory and test facility, including assisting in equipment demonstrations for tender specifications and/or customer visits.

  • Enhancing the organization’s reputation by accomplishing new and different customer requests; exploring opportunities to add value to our technology.

  • Updating job knowledge by participating in education opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.

  • Protecting the organization’s value by keeping information confidential.

Required Skills:

  • Proven ability to take ownership of projects, work independently to resolve issues and see them to completion.

  • Ability to multi-task extensively.

Essential Requirements:

  • Live in or around Houston, TX.

  • Strong written and oral communication skills.

  • Basic to advanced proficiency with Microsoft Office Suite and related products.

  • Detail oriented, self-directed, decisive, and honest.

  • Willingness and readiness to travel extensively both domestically and internationally.

  • Alignment with our core values: integrity, passion for excellence, innovation, family and customer service.