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Senior IT Manager

We are seeking an experienced Senior IT Manager to join our global Information Technology team. This is a full-time, permanent position. The ideal candidate will have a strong foundation in all aspects of Information Technology, previous experience leading and managing IT projects, a strong customer service focus, and a desire to advance the technology and security positions within the organization.

Key Responsibilities:

  • Acting as a site leader, taking ownership of and providing oversight of end-to-end IT operations for the Houston, Texas office and remotely for our office in Oslo, Norway.

  • Act as both a player and a coach, leading the hands-on implementation of IT projects and providing coaching and mentorship to a distributed team.

  • Collaboratively and independently lead infrastructure, application, and business system projects, integrations, and migrations.

  • Ensure the proper functioning and operational reliability of networks, servers, and other IT infrastructure.

  • Monitor system performance, ensuring that all systems & networks are running at peak performance with no issues.

  • Provide technical support and assistance to end-users via Microsoft Teams, email, phone, or in person.

  • Administer Identity and Access Management controls, including user accounts and permissions for various shared resources and systems.

  • Install, troubleshoot, and resolve hardware and software issues on Windows and Linux OS, including desktops, laptops, printers, and peripherals.

  •  Install, configure, and maintain computer systems and software applications, policies, and configurations to maintain a standardized and secure computing environment.

  •  Collaborate with the group cyber security team to establish and implement cyber security procedures and operations, including antivirus software, operating system updates, software updates, and network equipment, to ensure security and optimal performance.

  • Act as Incident Commander to coordinate incident response for technical operations and security incidents.

  • Assist in the implementation and configuration of complex high-performance computing infrastructure.

  • Audit and review existing IT infrastructure, identify, and provide proposals for areas of improvement

  • Document and maintain accurate records of IT support requests, solutions provided, and relevant information in the IT ticketing and change management systems.

  • Assist with onboarding and offboarding tasks related to staffing activities.

  • Provide employee training and support for software applications and tools.

  • Assist in the management and maintenance of IT inventory, assets, and software licenses, and assist with budget creation.

  • Install and maintain audio and visual equipment in server and conference rooms.

  • Ability to travel internationally occasionally.


Knowledge, Skills, and Experience:

  • Bachelor degree or diploma in Computer Science, Information Technology, Information Management, or related field.

  • Minimum of 8 - 10 years of experience in IT operations management.

  • Experience in leading IT projects while remaining hands-on.

  • Strong knowledge of Microsoft 365, Azure AD (Entra), SharePoint, Teams, and Domain administration.

  • Experience with Windows Server, Windows 10/11, Active Directory administration and Power Shell.

  • Linux proficiency, including strong scripting and networking experience (RHEL, Ubuntu)

  • Strong experience in supporting Cisco Meraki network equipment.

  • Proficiency with VMware ESX, vSphere, and other virtualized environments.

  • Experience with HPC environments and MPI configuration (Windows, Linux)

  • Work on diagnosing and debugging HPC hardware and software issues.

  • Managing cloud infrastructures such as AWS and Azure is a plus.

  • Demonstrated experience with cluster compute scheduler software (e.g., SLURM, PBS, Spectrum LSF)

  • Effective troubleshooting and problem-solving capabilities

  • Ability to write and speak clearly to technical or non-technical audiences.

  • Able to lift and move computer equipment.


**Hart Energy is an Equal Opportunity Employer.**

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